In this course, participants will understand the differences between communication styles and develop a Win-Win mind-set to make them effective in any circumstance. Using the four pillars of communication, participants will learn to determine what outcome they would like from any situation by influencing and persuading; they will build rapport with others, monitor their success, and be flexible to change. They will also understand common reasons for failures in communication and know what to do to resolve them.
As part of being an effective communicator and influencer, it is essential to be able to present with confidence and professionalism. Through this course, participants will be given live coaching around their presentation style. They will be shown best practice on how to use their voice, body movements, and choice of wording. Through repetition, they will grow in confidence as one by one, the skills are layered. They will also be shown how to create a well-structured presentation and how to interact professionally with their visual aids, including PowerPoint.
This course has been designed by a leading female trainer specifically to benefit female professionals, it covers key topics to enable female professionals to thrive in their organizations and become confident and effective communicators.
Course Methodology
Various training methods will be used throughout the course: trainer input, group discussion, small group exercises, experiential learning, individual presentations and self-reflection. A highly interactive approach is used to encourage engagement.
Throughout the course, participants will make a number of presentations to the rest of the group which will be filmed (for personal use only) and used for self-evaluation.
Course Objectives
By the end of the course, participants will be able to:
Utilize the four pillars of effective communication
Control difficult conversations without feeling guilty
Apply the win-win mind-set and become assertive
Design and deliver an impactful, professional presentation
Overcome anxiety when presenting
Become a confident, professional communicator
Target Audience
This course will benefit women who are in supervisory, managerial or leadership positions, or who work in teams, and would like to become more influential in the workplace through improving their communication skills. This course is a necessity for women who make presentations to colleagues and/ or clients as part of their professional role.
Target Competencies
Oral Communication
Conflict Resolution
Controlling conversations
Creating Presentations
Presenting Skills
Note
Please note: This course is led by a female trainer and only open to female participants.
Course Outline
The four pillars of effective communication
Knowing your outcome
Building rapport quickly and easily
Sensory acuity and what it means
Flexibility being able to change if the communication is not going to plan
The 3 channels of communication
Identifying preferred communication styles
Identifying your own habits and preferred way of communicating
Identifying the preferred style of others
Understanding tension between the varying styles
Knowing how to limit tension by flexing your style
Handling difficult conversations
Using the ACHE model to diffuse tension
Giving honest feedback
Being prepared for typical responses to feedback
Identifying the win-win mind-set and understanding its importance for assertiveness
Passive, assertive and aggressive behaviors
Being assertive
Exploring the Life Positions model
Designing a professional presentation
The 5 key elements
Problem: what problem?
PowerPoint Its uses and flaws
Other methods of presenting
Delivering a presentation that has impact
The 3 channels of communication and presenting
Posture
Legs and feet
Arms and hands
Gestures
Delivering without notes or props
Use of the voice
Facial expressions
The words used
Overcoming anxiety when presenting
Planning and preparation
Rehearsal
Top tips for calming nerves
Visualizing success
Powerful communication skills
Understanding perceptions and how we create them
Knowing how to make small adjustments for big changes