IT Management Excellence

Why Attend

Managing an IT function is very different from developing or supporting technical IT solutions. General management skills are helpful to the IT manager, but results from this course demonstrate that a management course designed specifically for the IT professional is invaluable.

The IT Management Excellence course is first and foremost a practical and interactive course. It combines trainer experience with that of over 2,000 past participants and has identified the most valuable lessons on the road to delivering exceptional IT management and business results. The course delivers a proven combination of models and guidelines, supported by carefully designed, enjoyable and interactive role plays, case studies and team exercises.

There are five key modules covering IT strategy, project excellence, communicating technology, operational and crisis management and commercial acumen. These are the 5 management skills that have been identified as consistently enabling business results and career success for all IT managers.  

Course Methodology

This course uses a mixture of presentations, discussions, case studies, videos, role-plays and interactive exercises to transform participants’ knowledge into hands-on practice.

Course Objectives

By the end of the course, participants will be able to:

• Develop an effective IT strategy
• Increase project delivery rates and manage a portfolio of projects
• Improve operational efficiency using different operational models
• Lead effectively in a technical crisis
• Create effective sourcing plans
• Set clear IT contract objectives
• Effectively negotiate technical agreements

Target Audience

The IT Management Excellence course is targeted at IT managers and team leaders who are looking to develop their career in management and leadership. Job titles often include IT Manager, IT Team Leader, Project Manager, Systems Architect, Head of (IT) Department and more.

Target Competencies

• Business and IT strategy
• Project, program and portfolio management
• Advanced communication and presentation skills
• IT operational excellence
• Planning and managing a crisis event