Training course in mystery shopper to follow up the ministry activities to seek qualitative improvement of ministry performance

Why Attend

Mystery shopping is a technique that has direct influence and effectiveness on activity of ministries and companies, this technique is adopted to achieve such qualitative improvement of administrative and operational performance within the various departments of the ministry, as mystery shopping depends in its public image on direct contact and dealing with the ministry and its offices. Consequently, the person in charge of mystery shopping is as close as possible to contact with the reality of this ministry, through this, it is possible for the ministry to be in the balance of gains and losses, more specifically, points of development and progress are determined in addition to working towards their support within the ministry. On the other hand, action is taken to determine points and reasons of defect or problems that may be occurring at the level of the whole ministry activity and every official there in particular, and working towards fixing such problems in the best possible and available ways and means according to a conception at which the mystery shopper may participate in its provision.

Course Objectives

By the end of the course, participants will be able to:

This course offers a training course in mystery shopper to follow up the ministry activities to seek qualitative improvement of ministry performance for everyone interested in developing the work of ministries by applying the latest methods that support real assessment of work nature in the ministry.

Target audience of attending the training course in mystery shopper to follow up the ministry activities to seek qualitative improvement of ministry performance:

• Officers-in-charge of different ministries in the government.
• Managers of offices of administrative modernization and development in ministries.
• Managers of offices of the ministry work evaluation within the different ministries.
• Managers of administrative control department within the company.
• All staff of the field of developing and updating the ministry activity.
• All envoys sent by the prime minister within the framework of tasks of control of ministry activity.

How will participants get benefit from attending the training course in mystery shopper to follow up the ministry activities to seek qualitative improvement of ministry performance:

By the end of the course program, participants will already have identified:

• Role of mystery shopper in supporting and developing the kind and quality of the different services provided by the ministry.
• Way of monitoring the activities of officials in the ministry and all behaviors that may breach the standards of ideal work.
• Means adopted by mystery shopper to implement his plan of monitoring the activities and service level provided by the ministry.

• Objectives and aspects concerned by the person in charge of mystery shoppers that must be included in the final report.
• Information and statements that are collected and provided in the final report of the mystery shopper who sends it to the side that assigned him.